Answers to your questions
Connecting you to information you need
Connections at Home VIA Willow Valley understands that it is not always easy to have a non-family member care for the one you love. Below are answers to some of the most commonly asked questions others have asked us. If you have a more specific question, please call us at 717-299-6941 and we will be happy to speak with you about your concerns.
What experience do you have in non-medical home care?
Throughout its 30 year history, Willow Valley Communities has been delivering non-medical home care to their residents. In 2011, a separate service was created specifically for in-home care. Now, we are bringing this service to the Lancaster County Community by offering personalized non-medical care in the home.
What services are provided?
Connections at Home provides Companion Services, Homemaking Services, Personal Assistance, Respite Care, Dementia/Memory Care and Wellness Check-In’s. Please see the Services page and the Quality Care Equals Peace of Mind page for a complete listing of our services.
How do I pay for services, and will I know the cost up front?
Before services are started, a member of the Connections at Home team will give you a detailed explanation of all costs associated with your care. You will receive a monthly statement in the mail and payment will be sent to Connections at Home VIA Willow Valley. Never will you have to pay a Caregiver directly. Because the services offered by Connections at Home are of non-medical nature, they are not covered by Medicare. If you have long term care insurance, some of the services may be paid by your insurance company. Please be sure to check your policy for details. If you have any questions about your policy, before you speak with your provider, a Team Member can review it with you.
Are the Caregivers insured and bonded?
Yes they are. Connections at Home Caregivers are bonded and insured and receive criminal background checks, professional training, and expert supervision in order to meet Willow Valley Communities high standard of excellence.
Will my mom always have the same Caregiver?
Once an assessment is completed and a service plan is put into place, every effort is made to have the same Caregiver connect to your mom. However, because of schedules, the same Caregiver might not always be available. We will be sure to match another Caregiver to your mom’s personality who will deliver the same great, unsurpassed care.
How do I arrange for services?
Simply call 717-299-6941, and a Team Member will arrange for a no-charge nursing assessment to determine the needs of the client. You can also complete the Contact Us form on the website and Connections at Home Team Member will call you.
Are your Caregivers trained to care for people with memory issues?
Yes, they are. As part of the Department of Health regulations, all of our Caregivers are trained to deliver compassionate, customized care for those with memory challenges. Please see the dementia/memory care page under the Specialized Care tab for more information.
Are Caregivers allowed to receive tips and gifts?
No. As Team Members, our Caregivers are compensated for their work. It is our policy that they do not accept tips or gifts from clients.
Will my dad have a written service plan that we can review?
A service plan is designed for each Connections at Home client tailored to meet his or her needs. A copy of this plan is available in each client’s home. You may review this plan at any time, and we are happy to discuss it with you.
My dad is a veteran. I heard that the VA offers aid and attendance assistance with home care. If we apply for the benefit, can we use that money to pay Connections at Home VIA Willow Valley?
Yes. However, you must apply for the VA Aid and Attendance benefit first. If you have any specific questions about the benefit, please ask a Team Member for assistance and we will be glad to explain it and help you get the necessary VA paperwork to complete.